To make sure we are the right fit, please include as much detail as possible. A member of our team will be in touch to discuss your project and take you through the next steps.
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- ServiceDevelopment
Which CMS and tech stack do you build with?
The one that fits the job. For content-led marketing sites we increasingly recommend Astro, a modern framework that produces exceptionally fast, secure sites with very little to maintain. For larger platforms, such as directories or multi-location agency sites, we build on Payload, a headless CMS that gives us complete control over data structures, performance, and how the platform scales as you grow.
WordPress remains a solid choice for independent providers and smaller agency sites. We run our own in-house WordPress platform, the HauteLab CMS, a fast, hardened build developed to our own standards on plugins we write and maintain ourselves, so you are not depending on third-party plugins for speed or security. And if you come to us set on WordPress, we are happy to build with it.
Whichever stack we recommend, the constants stay the same: open-source foundations, full code and data ownership, and performance that holds up under real traffic.
- ServiceCreative
Will my creative assets remain private?
Absolutely. We never share or display client work publicly without explicit permission. Given the nature of the sector, complete discretion is our default, not an optional extra.
- ServiceCreative
Do you offer visual marketing on a retainer basis?
Yes. If you need a consistent flow of assets month to month, we can build a bespoke retainer plan tailored to your output requirements and budget. Speak to us about what you need, and we will put together a plan that makes sense for your brand.
- ServiceCreative
How long does the brand identity process take?
Typically, two to three weeks from the start of the discovery stage to final delivery. This can vary depending on your revision turnaround time on your side.
- ServiceCreative
Can you create assets for platforms with strict content policies?
Yes. We understand the advertising restrictions on major platforms and design visual marketing assets that comply with their guidelines. Navigating these restrictions is part of our broader expertise in the luxury adult sector. Creative changes cannot overcome a ban on the service itself. See our breakdown of platform restrictions and organic alternatives.
- ServiceCreative
How many revisions are included?
Our Brand Identity package includes two full rounds of revisions. Additional revision rounds can be requested and are priced individually. For bespoke website design and visual marketing projects, revision rounds are agreed at the scoping stage.
- ServiceCreative
Do you work with brands that already have an existing identity?
Yes. If you have existing brand elements you want to keep, we can work within those parameters, refining or extending your identity rather than rebuilding from scratch. We assess your current assets during the discovery stage and advise on the most sensible approach.
- ServiceCreative
Can I use the brand identity assets immediately after delivery?
Yes. Everything in the Brand Identity package is delivered ready to use. Your brand guidelines document includes clear instructions so you can apply your assets correctly from day one.
- ServiceCreative
What file formats will I receive?
All logo files are delivered in SVG, PNG, JPG and PDF formats across all colour variants. Website design files are delivered in Figma. If you need specific additional formats, let us know at the outset and we will accommodate this where possible.
- ServiceCreative
Can I commission website design without a full development project?
Yes. Our website design service is available as a standalone Figma delivery. This is the right choice if you already have a development team or plan to build on a platform of your choosing. We scope and quote these projects individually based on the number of pages and the complexity involved.
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