Digital Care Plans
Support & Management
Whether you are an independent provider, an agency owner, or running a luxury boutique, you should not spend your time worrying about website updates or security patches.
Website Hosting, Maintenance & Support Plans
our pricing
Our Care Plans help you reclaim your time. We handle the technical work for a predictable monthly fee, so you can focus on your clients.
Managed Hosting
£49moBest for: Independent providers and brands that need fast, discreet, and reliable hosting for their site.
This is not basic "shared" hosting. We provide a dedicated environment configured specifically for the platform your site runs on.- Speed: We configure LiteSpeed caching and on-page speed improvements for you.
- Security: You get proven security hardening and a Web Application Firewall (WAF) to block threats.
- Backups: We take hourly database backups and daily file backups for total peace of mind.
- Staging: We provide a private staging site so you can test changes before anyone else sees them.
- Uptime: We guarantee 99.9% uptime with constant monitoring.
Essential Maintenance
£99moBest for: Established providers and shops that want a "set it and forget it" approach to security, maintenance and hosting.
Includes everything in the Managed Hosting plan, plus:- Managed Updates: We manually update your CMS core, plugins, and themes. We check your site after every update to ensure it still looks perfect.
- Proactive Security: Your site gets daily malware scans and remote backups stored in a secure, off-site location.
- Emergency Recovery: If your site ever has an issue or gets compromised, we will fix it and restore your data at no extra cost.
- Premium Tools: Our agency licences for the premium tools your site is built with are included at no extra cost.
The Partner Plan
£199.99moBest for: Busy agency owners and growing e-commerce brands that need a dedicated technical support team.
Includes everything in the Maintenance plan, plus:- One Hour of Dedicated Support: Use this hour for anything you need. We can add new profiles, update your shop products, or make on-site SEO changes. We track time to the minute so you always see exactly what we have done.
- Performance Monitoring: We monitor your site's health in Google Search Console and make regular tweaks to keep it fast.
- Analytic Support: We help you manage your GA4 and Google Tag Manager setups to track your success.
- Priority Access: Your requests always move to the front of our queue.
- Dedicated Account Manager: You have a consistent point of contact who understands your specific brand and goals.
- Additional Support Discount: If you need more than your monthly hour, any extra work is discounted by 15%.
Pricing excludes VAT. We are a VAT-registered business in the UK.
Luxury Adult Sectors
Specialist Sectors
The luxury adult sector is unique. Each niche carries its own set of operational challenges, privacy requirements, and conversion goals. We provide specialised services that respect these nuances, ensuring your project is perfectly calibrated for your specific audience.
Luxury Adult Sectors
Specialist Sectors
The luxury adult sector is unique. Each niche carries its own set of operational challenges, privacy requirements, and conversion goals. We provide specialised services that respect these nuances, ensuring your project is perfectly calibrated for your specific audience.
Can you build a custom booking platform?
Yes. We can consult on, build, and integrate bespoke booking platforms and CRMs directly into your website and automation workflows.
How do you handle sensitive customer data?
Security is our priority. We implement improved data-handling practices to ensure that client information from contact forms is processed and then removed from the website database as quickly as possible. This protects both your agency and your clients.
What happens if you find malware on my site?
For Maintenance and Partner plan clients, malware removal and recovery are included at no extra cost. For Hosting-only clients, we will still apply immediate patches to protect the server, though a fee may apply for extensive manual clean-up of severe issues.
Do you offer an annual discount for hosting & support plans?
Yes. If you choose to pay for your hosting annually, you get one month for free.
How does billing work for hosting and support plans?
We send an invoice each month. If you are based in the UK or EU, we require a Direct Debit setup via GoCardless. We also accept bank transfers. Payment is due on date the invoice is issued.
What is your Uptime Guarantee on hosting?
We guarantee 99.9% uptime. If we do not meet this, we will refund the downtime to your account in accordance with our Service Level Agreement.
What are the traffic and storage limits?
Our standard plan is optimised for 100,000 page views per month, and we offer a fair-use storage limit of 20GB. If you expect more traffic, we can upgrade your server on demand. We will notify you if you are approaching your traffic limits so you can choose to upgrade.
Can I access my control panel or cPanel?
We do not use cPanel or similar public hosting panels. We fully manage the server environment for you to ensure it remains secure. If you or your developer needs SSH access for a specific task, we can provide this on a one-off basis and disable it once the work is done.
Where is my data stored?
You can choose your preferred data centre location when you sign up. We offer server locations in the UK, the EU, and the US. We also have other locations worldwide. If you do not specify a preference, we will select the best location for your business. For example, UK-based businesses are placed on UK servers. Our hardware uses high-frequency AMD Ryzen 9 processors, DDR5 RAM, and NVMe 4.0 storage.
Can you take over a site built on another platform?
Usually, yes. If your site runs on an open-source stack, we can audit it, move it to our servers, and take over the maintenance. If it is built on a closed platform such as Squarespace or Wix, hosting cannot be transferred, so we would rebuild it onto a stack you own outright. We will always tell you which route makes the most sense, and provide a custom quote for any rebuild work.
What happens if the provisional audit finds issues?
If our initial check reveals dated systems or critical security gaps, we will let you know immediately. We can provide a fixed quote to repair these issues before the migration. If your site is on a legacy system that is no longer supported, we can also provide a quote to rebuild it on our modern, secure platform.
How secure is your hosting?
Security is our priority. Each site sits in its own completely isolated environment. We use strict firewalls and AI systems to review logs in real-time for any threats. All sites use Cloudflare for DNS management and a Web Application Firewall (WAF), which blocks threats before they even reach the server.
Ready to grow your brand?
Make it happen with HauteLab.
Tell us about your projectPortfolio
At HauteLab we have worked with some of the most prestigious brands within the adult sector.
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